The Hidden Costs of Most CRMs

Updated: Oct 4



If you are still using spreadsheets and documents to manage your donors and constituents, it might be time to consider a CRM (Constituent Relationship Management).


If this term is new to you, a CRM is a tool (usually cloud-based) that helps companies document, manage, and track customer data and activity. While CRMs were historically developed for corporate sales departments, a few in today’s market have been re-purposed for the needs of nonprofits (hence hidden costs).


There are also donor management systems that help nonprofits manage their donors and fundraisers. However, those often do not allow nonprofits to track activities regarding their corporate sponsors, boards, volunteers, or program recipients.


A quick online search for CRM returns an overwhelming 191 million results, making it difficult to cut through the noise and determine which one is best for your organization. That’s why we’re here to remove the ambiguity.


The right CRM will engage your entire organization to work more effectively and efficiently – across all departments and all types of constituents. It will allow your team to spend less time on administrative tasks and focus more on mission-driven work.





CRM costs can range from free (which rarely means free) to hundreds of dollars a month, with many options in between. Knowing what questions to ask will help you save donor dollars and valuable time.


At Instil, we believe all nonprofits should have access to best-in-class technology. Our new, modern CRM was built with and for nonprofits every step of the way. It’s intuitive, scalable, simple to use, and designed to solve the unique challenges nonprofits face every day.


With Instil, there are no hidden costs. For one monthly price, data migration and implementation are included, as well as full access to every feature, with as many users and contacts as you need.


Our pricing is based on your annual operating budget, not contacts, seats, or up-selling. With Instil, one price includes everything, including:


  • Discovery and data prep

  • Data migration

  • Implementation

  • Integrations and customization

  • Unlimited users

  • Unlimited contacts

  • No trainings necessary

  • Onboarding and ongoing support

  • All features (and new ones as they roll out)

  • No service fees


Your organization’s feedback will directly inform Instil’s product roadmap. This is your chance to build the CRM you’ve always wanted.


Instil delivers the clarity, confidence, and collaboration nonprofit teams deserve.





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